Accessibility Statement

Accessibility Statement

  1. Commitment to Accessibility

Cooley Credit Union Ltd is committed to ensuring digital accessibility for all members and users, including people with disabilities. We are working to provide services that are inclusive, user-friendly, and accessible to the widest possible audience.

We are continuously improving our digital services in line with the European Accessibility Act (EU) 2019/882 (EAA) and recognised accessibility standards.

  1. Scope of this Statement

This accessibility statement applies to:

  • Our public website
  • Online banking services
  • Mobile applications
  • Digital communications and online member services

  1. Accessibility Standards and Principles

We aim to conform with:

  • Web Content Accessibility Guidelines (WCAG) 2.2 Level AA
  • EN 301 549 – Accessibility requirements for ICT products and services
  • The European Accessibility Act (EAA) and relevant Irish legislation

Our digital services are designed to be:

  • Perceivable – Information and user interface components are presented in ways all users can perceive
  • Operable – Users can navigate and interact with content using a variety of tools, including keyboards and assistive technologies
  • Understandable – Information and operation of user interfaces are clear and predictable
  • Robust – Content is compatible with current and future assistive technologies

  1. Compliance Status

Cooley Credit Union Ltd’s digital services are currently:

Partially compliant with EN 301 549 and WCAG 2.2 Level AA

This means that while we meet many accessibility requirements, certain areas of our digital services may not yet fully comply.

  1. How We Support Accessibility

We aim to ensure our services include:

  • Clear navigation and consistent page structure
  • Text alternatives for non-text content (e.g. images)
  • Compatibility with screen readers and assistive technologies
  • Keyboard-accessible functionality
  • Sufficient contrast between text and background
  • Accessible forms with clear labels and error messaging
  • Responsive design for mobile, tablet, and desktop devices

  1. Non-Accessible Content

Despite our efforts, some content may not yet be fully accessible, including:

  • Some older PDF documents that are not fully compatible with screen readers
  • Certain legacy content created before current standards were implemented
  • Some third-party tools or systems that are outside our direct control
  • Occasional issues arising from differences in assistive technologies

We are actively working to address these issues as part of our continuous improvement programme.

  1. Exemptions

In accordance with the European Accessibility Act, certain content may be exempt from accessibility requirements, including:

  • Archived content published before 28 June 2025 that has not been updated since
  • Content provided by third parties where we do not have control over accessibility

  1. Requesting Accessible Information

If you need any content from our website or publications in an alternative accessible format - including large print, Easy Read, audio format, or a different language - please contact us on 042 9376130 or info@cooleycu.ie

We aim to respond to all accessibility requests within 5 working days.

 

  1. Ongoing Improvements

Cooley Credit Union Ltd is committed to improving accessibility by:

  • Regularly reviewing and auditing our digital services
  • Incorporating accessibility into design, development, and procurement processes
  • Testing with assistive technologies and real user scenarios
  • Providing staff training on accessibility awareness and best practices

  1. Feedback and Contact Information

We welcome feedback on the accessibility of our services. If you encounter any barriers or difficulties, please contact us:

Cooley Credit Union Ltd
Website: Cooley Credit Union | Home
Email: info@cooleycu.ie
Phone: 042 9376130
Address: Monksland, Carlingford, Dundalk, Co Louth

We will make every reasonable effort to address your concerns promptly.

  1. Complaints and Escalation

If you are not satisfied with our response, you may escalate your complaint to:

Office of the Ombudsman

  • Phone: +353 (0)1 639 5600
  • Email: complaints@ombudsman.ie
  • Website: https://www.ombudsman.ie

Competition and Consumer Protection Commission (CCPC)

  • Website: https://www.ccpc.ie

  1. Preparation and Review of this Statement

This statement was prepared on: 23rd June 2026

It is based on:

  • Internal self-assessment
  • Automated and manual accessibility testing

We will review and update this statement:

  • At least once every 12 months
  • Following any significant updates to our digital services
  • When accessibility audits identify improvements or issues